Policies and Procedures

 

Reservations and Cancellations

Spaces may be reserved 1 week in advance. Cancellations will be accepted without penalty if made at least 12 hours before the scheduled ride or class. To cancel a reservation, go to www.cyclelifestudio.com and sign-in under My Account, find your reservation and click cancel. If you do not cancel by the deadline or do not show up for class, your account will be charged.

 

Waitlist

If a ride or class is full, you will be given the option to be placed on a “waitlist” and receive an email notification when a space becomes available. You will then automatically be added to that ride or class.


Once you have been accepted into a ride or class, you are required to cancel if you are not able to attend. If you do not cancel and you are a “no-show” your account will be charged for the ride or class.

 

Walk-in & Reservation Release Policy

Drop-ins are welcome. If there are spots available, you may pay for a drop-in ride or class. We accept Visa/MC/Discover.


If you reserve in advance, you must still arrive to class on time. Empty bikes/CompuTrainers will be released to drop-ins at the start of each class.

 

Purchasing Rides and Classes and Account Set-up

We utilize an online purchasing and scheduling program. This convenient system allows you to purchase your classes, reserve your spot in a class, check your account, review our class schedules, and more.

 

Training Series, ride packages and class packages are non-refundable. Indoor Cycle class credits are interchangeable with TRX class credits. That means that if you have a 10 pack for Indoor Cycle and decide you want to try TRX, you can use some of those credits (and vice versa). CompuTrainer class credits may only be used for CompuTrainer classes. 

Family packages are transferable between family members. So, for example, if you buy a 20 pack and you want your two teenagers and spouse to be able to use those credits, they can. If you want to set this up, we have to do it for you in the system, so just stop by the desk and we will take care of it!

No Expiration

Ride and class packages DO NOT expire. Who else does that?!


 

New Rider Intro Option:

First Class Free

OR

3-Pack for $25!


Valid for any Indoor Cycling, TRX, or CompuTrainer classes.
* First time visitors only.